Privacy Policy

1. Overview

Ruptive Labs is an R&D and product development department under Kuwait Innovation Center. We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website (ruptivelabs.com), use our client portal, or interact with our services. It also describes your rights regarding that information.

By using our website or services, you consent to the collection and use of your information as described in this policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our website.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our website and client portal.
• Process and respond to your inquiries, proposals, and project requests.
• Create and manage your client account and authenticate your sessions.
• Deliver project updates, milestones, files, and communications.
• Process invoices and payments.
• Send notifications about your projects, account status, and important service updates.
• Improve our website, services, and user experience.
• Detect, prevent, and address technical issues, fraud, or security violations.
• Comply with applicable legal obligations and protect our rights.

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: where you have provided your information through our contact form or during account registration.
• Contract performance: to deliver the product development services you have engaged us for.
• Legitimate interests: to secure our systems, prevent fraud, and improve our services.
• Legal obligation: where we are required to retain or disclose information by applicable law.

5. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers: trusted third parties that help us operate our website, hosting, databases, payment processing, and analytics (e.g., our cloud infrastructure and email delivery providers). These providers are bound by confidentiality and may only use your data to provide services to us.
• Manufacturing and supply chain partners: only when necessary to fulfill your product development project, and only the minimum information required.
• Legal authorities: when required by law, court order, or to protect our rights, property, or safety, or that of others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to confidentiality protections.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to recognize you, remember your preferences, and understand how you use our website. Types of cookies we use include:

• Essential cookies: required for the website and client portal to function (authentication, security).
• Preference cookies: remember your settings and choices.
• Analytics cookies: help us understand how visitors interact with our website so we can improve it.

You can control or delete cookies through your browser settings. Disabling essential cookies may affect the functionality of the client portal and secure areas.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Account and project data is retained for the duration of your engagement and for a reasonable period thereafter to support ongoing support obligations and legal compliance. Contact form submissions are retained to respond to inquiries and maintain records, and are deleted when no longer needed unless retention is required by law.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encrypted data transmission (HTTPS/TLS).
• Secure cloud infrastructure with row-level security and access controls.
• Role-based access: only authorized administrators can access client project data.
• Account approval workflow: new client accounts require admin approval before portal access is granted.
• Regular security reviews of our database and application.

No method of transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you.
• Correction: request that we correct inaccurate or incomplete information.
• Deletion: request that we delete your personal information, subject to legal retention requirements.
• Restriction: request that we limit the processing of your information.
• Objection: object to our processing of your personal information.
• Withdrawal of consent: withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us using the details in Section 11. We will respond within 30 days of receiving your request.

10. International Data Transfers

Ruptive Labs operates from Kuwait, and our cloud infrastructure may store and process data in data centers located outside of Kuwait. By using our services, you acknowledge that your information may be transferred to and processed in countries with data protection laws that may differ from those in your jurisdiction. We take reasonable steps to ensure your data is protected in accordance with this policy during such transfers.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Ruptive Labs
• East Ahmadi, Block 8, St 345, Kuwait Innovation Center, Kuwait
• Phone: +965 94090194
• Email: hello@ruptivelabs.com

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this page periodically to stay informed.